SHIPPING & RETURN
PRICES AND DELIVERY
Prices on the website are shown in Swiss Francs (CHF) excluding shipping costs. SOOOWHAT reserves the right to modify its prices at any time.
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In order to offer you the best service and enable fast deliveries worldwide, we have opted for DHL. The shipping costs vary depending on the shipping method and destination and are calculated automatically at the end of the order process.
Shipping prices vary and excludes duty, import, export, taxes and/or additional charges which differ from country to country. These must be paid directly by the customer. Note that we have no control over these charges and cannot predict their amount. Please contact the local authorities for further information.
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DELIVERY DATES
You will receive an order confirmation to the e-mail address submitted. If you do not receive an order confirmation right away, please contact us by e-mail.
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Please note that SOOOWHAT is currently a One-Woman-Show and bags are handmade to order exclusively for you and take up to 4 weeks to complete.
SOOOWHAT aim to ship all orders within 4 weeks. Estimated delivery times are indicative only, they start from the date of dispatch and we are not responsible for delays caused by customs clearance in the destination country. Normally the time of delivery within European Union is 5 business days after the product has been dispatched. Shipments outside of EU can take up to 2 weeks after dispatching. However, an exact delivery date cannot be guaranteed and there is a possibility that it may take longer for the goods to reach you.
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SOOOWHAT can not be held responsible for missing packages.
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RETURNS
If you are not happy with your purchase, you can return your item(s) as long as they meet the following requirements:
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1. Should you need to return your product within 14 days of delivery, please send a email to hello@sooo-what.com to describe the model, the reason for the return and your bank details.
2. SOOOWHAT will reply to you within 1-2 business days regarding next steps in returning your order. Please note that return shipping and any duties and import taxes associated with an international return are at the expense of the customer.
3. Please use the original packaging included in your shipment to return any item(s).
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4. Initial shipping costs will not be reimbursed.
4. As soon as we have approved the returned goods, we will refund the product price you have paid without delay. We can only accept returns if they are unworn and undamaged.
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SOOOWHAT reserves the right to reject returns sent or communicated beyond the return period limit.
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Any more questions? We are happy to help!